Privacy Policy

A legal disclaimer

This Privacy Policy describes how Glendonnell Enterprises Limited trading as “Hideaway Sauna” (“Hideaway Sauna”, “the Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or use hideawaysauna.ie (the “Site”), make a booking or purchase, or otherwise communicate with us (together, the “Services”).

In this Privacy Policy, “you” and “your” refer to any individual using our Services – including customers, website visitors, and anyone else whose information we process under this Policy.

By accessing or using any of the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or internal practices.

When we do, we will:

post the updated version on the Site, and
update the “Last updated” date at the bottom of this page.

Where required by law, we may also take additional steps to inform you about significant changes.

How We Collect and Use Your Personal Information

To operate the Services and provide bookings and support, we collect personal information about you from different sources. The specific information we collect depends on how you interact with us.

In addition to the purposes listed below, we may use your personal information to:

communicate with you,
provide and improve the Services,
meet our legal obligations,
enforce our terms and conditions, and
protect our rights and the rights of others.

Information We Collect Directly from You

You may choose to provide personal information directly to us, including:

Basic contact details – such as your name, postal address, email address and phone number.
Order and booking details – such as the services you select, date and time of your booking, billing address and payment confirmation.
Account information (if applicable) – such as username and password if you create an account on our Site.
Customer support information – details you provide when you contact us by email, phone or via online forms (for example, questions, feedback or complaints).
Forms and waivers – acknowledgements or confirmations that you submit in relation to our services (for example, agreeing to safety rules or waivers).

Information We Collect Automatically

When you use the Services, we automatically collect certain information about your device and how you interact with the Site (“Usage Data”), often through cookies and similar technologies. This may include:

device type, operating system and browser type
network connection details
IP address
pages you visit, links you click, time spent on pages and other interaction data

This information helps us operate and secure the Site, understand how it is used and improve your experience.

Information We Obtain from Third Parties

We may also receive information about you from third parties, such as:

Website and booking providers (e.g. Wix), who help us host the Site and manage bookings
Payment processors (such as Stripe or Wix Payments), who handle payments securely and share limited payment-related information with us (for example, payment status or transaction IDs)
Analytics, marketing and advertising partners, who help us understand Site usage or deliver promotions

Any personal information we receive from third parties is handled in line with this Privacy Policy. However, we are not responsible for how these third parties operate their own services or for the accuracy of information they provide.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing products and services
- to manage and confirm your bookings
- to process payments and issue confirmations
- to handle changes, cancellations and refunds
- to manage your account (where applicable)
Customer support
- to respond to enquiries, issues and feedback
- to improve our customer experience and services
Marketing and advertising
- to send you marketing communications (where permitted or where you have opted in)
- to tailor offers and advertising to your interests
  You can opt out of marketing communications at any time.
Security and fraud prevention
- to monitor and protect against fraudulent, abusive or unlawful activity
- to maintain the security and integrity of our systems and Services
Compliance and legal obligations
- to comply with tax, accounting and other legal or regulatory requirements
- to enforce our terms and protect our rights and the rights of others

We rely on various legal bases to process your personal information, including:

performance of a contract (for example, to provide your booking),
our legitimate interests (for example, to improve the Services or prevent fraud),
your consent (for example, for marketing or non-essential cookies), and
compliance with legal obligations.

Cookies

We use cookies and similar technologies to operate and improve the Site.

Essential cookies are necessary for the Site to function properly (for example, to keep you logged in or to remember your booking information). These cannot be switched off through our cookie tools.
Non-essential cookies (such as analytics or advertising cookies) help us understand how the Site is used or support marketing. These are only used if you give your consent.

You can manage cookies by:

responding to the options in our cookie banner, and
adjusting your browser settings or clearing cookies from your device.

Please note that if you disable or block certain cookies, some parts of the Site may not function properly.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate business and legal purposes, including:

Vendors and service providers
Companies that help us operate our business and provide the Services, including hosting providers, booking platforms, payment processors, analytics services, customer support tools, email/SMS providers and IT/security providers.
Business partners
In limited cases, we may work with partners for joint marketing or promotions, where appropriate and in line with applicable law.
Corporate transactions
If we are involved in a merger, acquisition, restructuring or similar event, your information may be transferred as part of that transaction.
Legal and regulatory purposes
We may disclose information where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, or protect our rights, property or safety and that of others.

We do not sell your personal information.

User-Generated Content

If you choose to post reviews, comments, photos or other content on our Site or on public social media pages associated with us, that content may be visible to others.

You should avoid sharing any sensitive or personal information that you do not wish to be public. We are not responsible for how others may use information you choose to make public.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We do not control these websites and are not responsible for their privacy practices or content.

If you follow a link to any third-party site, please review their privacy policy to understand how they handle your information.

Under 18 Data

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from anyone under 18.

If you believe that a person under 18 has provided us with personal information, please contact us so we can take appropriate steps to remove the information where required.

Security and Retention of Your Information

We use reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or alteration. However, no system or transmission is completely secure, and you should avoid sending highly sensitive information via unencrypted or insecure channels.

We retain personal information only for as long as necessary to:

provide the Services,
meet legal, tax and accounting requirements, and
resolve disputes and enforce our agreements.

When information is no longer needed, we will delete it or anonymise it, in line with our data retention practices and applicable law.

Your Rights and Choices

Depending on your location and applicable law (including GDPR), you may have some or all of the following rights in relation to your personal information:

Right of access – to request a copy of the personal information we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to deletion – to request that we delete your personal information in certain circumstances.
Right to restriction – to request that we limit how we process your information in certain situations.
Right to data portability – to receive your information in a structured, commonly used format and transfer it to another organisation, where technically feasible.
Right to object – to object to certain forms of processing, including direct marketing.
Right to withdraw consent – where we rely on consent (for example, for marketing or certain cookies), you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before responding to your request.

Complaints

If you have any concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (DPC).

International Users

We may transfer your personal information to countries outside your home country, including countries outside the European Economic Area (EEA), such as the United States.

Where we transfer data internationally, we use recognised legal mechanisms (for example, Standard Contractual Clauses or equivalent safeguards) to help ensure that your personal information is adequately protected.

Contact

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us at:

Hideaway Sauna
Email: info@hideawaysauna.ie
Address: Hideaway Sauna, Leggetsrath West, Co. Kilkenny, Ireland